Safety Protocols

Thank you so much for your support as we have weathered the COVID-19 storm. We officially opened Monday, July 6th. Our capacity has been restricted to 40% which is not a problem at all. It still allows many members to come in and enjoy a safe experience.  We received our guidelines and are making sure we comply.

During this time, we have been stocking our club with hospital–grade disinfecting sprays, wipes, and equipment.   While every member of our team will be working to keep our clubs clean and sanitary, we need your support as well in creating a safe space. We have made some updates to our Club Rules and Etiquette.

View our growing video library of Club Reopening Strategies >>

Safety Protocols

Thank you so much for your support as we have weathered the COVID-19 storm. We officially opened Monday, July 6th. Our capacity has been restricted to 40% which is not a problem. There is still plenty of space and times for members to come in and safely workout. We have received our guidelines and are following completely. The word from our members who have used the club is "the club is spotless and I feel comfortable and safe working out."

During this time, we have been stocking our club with hospital–grade disinfecting sprays, wipes, and equipment.   While every member of our team will be working to keep our clubs clean and sanitary, we need your support as well in creating a safe space. We have made some updates to our Club Rules and Etiquette.

View our growing video library of Club Reopening Strategies >>

Club Policy Update

We are committed to ensuring the highest safety standards for our members and our team to return to a clean and safe environment. In doing so, we need your help. Below are a few additions to our Club Rules and Etiquette. Please follow the below guidelines when you visit the club.

STAY HOME IF YOU ARE SICK 

Studies suggest that COVID-19 may be spread by people who are asymptomatic. Please do not come to the club if you have a fever, a cough, shortness of breath, or even just feel run down. Please don't take a chance - stay home until you feel better. Do not use the club if you have had contact with a person who has or is suspected of having COVID-19.

Upon entering, you will be required to fill out a Waiver Addendum. We will also take your temperature each and every time you enter the club. You will not be allowed to use the club if your temperature reads 100.4 or greater.

 

MASK - FACE COVERING

At this time masks are required in the club at all times. while working out.  You must agree to comply with all local regulations related to wearing a mask while exercising indoors.

 

PHYSICAL DISTANCING

Please keep 6 feet between yourself and other members or staff while in the clubs.

DISINFECTING EQUIPMENT

Upon entering you will be required to sanitize your hands. While working out, you will be required to disinfect all equipment before and after use. Throughout the club, you will find disinfectant wipes to use on the equipment. As you enter, you will pick up your own personal disinfectant bottle to keep with you while you workout. Once your workout is complete, we ask that you return to the front desk so that we may disinfect it and get it ready for the next person.

(Note: please throw the disinfectant wipes in trash cans only. They will destroy our plumbing if thrown in the toilets.)

 

ONLINE RESERVATIONS

We have learned that our capacity restriction is 40%. For the first two weeks at least, we will require all members to sign up for a reservation to work out in the club whether you are doing cardio, weights or an indoor group fitness class.  There has been enough spots and times for everyone to work out.

For the time being, think of Fitness Unlimited as the largest boutique fitness club in the area! Like other boutiques, you will need to sign up for a spot. We will monitor this closely and if we decide we do not need sign ups for cardio and weights we will not require it.  However, you will be required for the foreseeable future to sign up for all indoor group fitness classes.  Please go to the section on Group Fitness so that you understand the Group Fitness Policy for sign ups, cancellations and no shows.

All workout sessions will be one hour in length and members will be expected to adhere to this time limit. In the beginning, you will not be able to show up at the club for a workout without a reservation. You will be allowed to sign up for either an open gym workout which includes the cardio and weight room or a group fitness class when offered. Please arrive ten minutes prior to your workout to give yourself time for the check in procedure. You will be able to sign up for your workout the day ahead. We ask that you only schedule yourself in for one workout a day so that all members can have a chance to enjoy the club. We also ask that if you can't make it in, you let us know so that someone else can take your spot.

We are asking for patience and cooperation over the next few weeks as we figure out how to do business post shut down. Procedures could change weekly. Club hours could change based on attendance. We will learn week to week what works and what doesn't.

 

Cleaning Protocols

Upon reopening, the club will close after every hour for staff to disinfect high touch surfaces and equipment. All disinfectant products are medical–grade and are shown effective in EPA listings related to COVID and other viruses. We have purchased a cordless fogger mister in order to disinfect large surfaces throughout the day.  In addition, our cleaning company will spray all surfaces throughout the club on a nightly basis. Our main job is to keep our members and staff safe and feeling comfortable.

We ask that all members disinfect equipment before and after each use.  We have set up disinfectant stations in workout areas which will include wipes, purell, disinfectant spray, and paper towels.

 

Our staff will disinfect all group fitness equipment between classes. In order to make this happen, classes will be scheduled a minimum of 30 minutes apart. All members will be required to sign up online for all group fitness classes. All fitness studios will be stocked with disinfectant stations for members to do their own cleaning as well.

We have placed hand sanitizer dispensers and bottles around the club. Members and staff are required to use sanitizer entering the club and throughout their time in the club. Upon completing a workout, it is recommended that you wash your hands with soap and water.

We have placed disinfectant wipes in many locations throughout the club. Members are asked to disinfect equipment before and after each use.

Additional Information

To ensure the safest possible environment for our members and staff, we will be limiting club hours upon initial reopening. We will look at our hours week to week.

Monday - Thursday 5:30 am - 1:00 pm  4:00 pm - 8:00 pm

Friday - 5:30 am - 6:00 pm

Saturday & Sunday 7:00 am - 12:00 pm

 

We are restricted to 40% capacity in the club at one time. All members will be required to sign up through the Member Portal for a workout - either Open Gym (cardio and weight machines) or Group Fitness when offered. We believe based on stats from across the United States, members who want to exercise indoors will be able to get their workout in.

All workout sessions will be one hour in length and members will be expected to adhere to this time limit. You will not be able to show up at the club for a workout without a reservation. Please arrive at least ten minutes prior to your workout to give yourself time for the check in procedure. You will be able to sign up for your workout the day ahead. We ask that you only schedule yourself in for one workout a day so that all members can have a chance to enjoy the club. We also ask that if you can't make it in, you let us know so that someone else can take your spot. When signing up through your online Member Portal, be patient. It takes a few minutes to get you from a to z.

All equipment is on a first come first serve.

Please do not show up to the club without an appointment because we will not be able to allow you in. There is a steep fine for not following State Guidelines.

State guidelines mandate that upon reopening, our locker room will be closed except for the bathrooms.

The steam and sauna will not be available until Phase 4.

Our locker rooms, changing rooms, and showers will remain closed during our initial re-opening.  We ask that you show up ready to exercise with as little as possible - a sweat towel or two and water. We will provide exercise mats but encourage you to bring your own.  Please note that we will no longer offer a lost and found.

Childcare will remain closed until further notice. Members who pay for childcare will not be charged until it reopens. You do not need to contact us in order for this to happen.

Personal Training will be available upon opening either in person, outdoors, or virtually.  We have been busy creating new programming in Small Group Format called "In Your Space Training" where you will "own" your equipment. There will be no sharing or circuit style training during Phase 3.

Our Pilates Reformer Studio will be open and we have redesigned the space for social distancing. Each space will include the reformer, the chair, and any props needed for the session. All equipment will be sanitized prior to use by the trainer.

You will need to make a reservation with your trainer. If you would like more information regarding training opportunities, please contact Ann Marie Boylan, Personal Training Director at amboylanfit@comcast.net or Danielle Miller, Pilates Director at dmiller@fitnessunlimited.com.

Face masks must be worn at all times in the club including during exercise.

 

We are asking all members to maintain a 6-foot distance between themselves and others in the club. We have added lines six feet apart in our lobby for our check in process and separated equipment. Our staff will help members maintain distance as well.

 

During our initial opening, we are not allowing guests or day passes. You must be a member in order to use the club. We are selling an 8 week summer membership for $99 . We will update as soon as we begin selling day passes.

Water Fountains will be closed unless they have a spout to fill a water bottle. We will continue to sell our bottled water.

 

We have changed our air filters and vacuumed all vents throughout the club. Our large HVAC unit provides for fresh air exchange.  Fans will not be in use during Phase 3.

Group Exercise

Yes! Upon reopening we will hold a combination of outdoor, indoor and live streamed classes each week. The first week we are open, we will offer both live vimeo and outdoor group fitness classes. The second week, we will introduce indoor group fitness classes very slowly. It is clear that the Governor wants us to do outdoor classes for as long as possible.

Outdoor Group Fitness Classes: You will be required to sign up the day prior for your spot.  The class will take part across the street on the "Deck". You can either go directly there or if props are needed for your class, we ask that you come to the club to pick them up. We also ask that you return the equipment back to the club after class.

When you sign up for class, you agree to either attend or remove yourself from class within 2 hours of the class start time. Any member who no shows will be automatically charged a $10 fee. We will also charge you a late cancellation fee of $10 if you cancel within 2 hours. This is non negotiable because we have limited space and we will have wait lists. 

Indoor Group Fitness Classes: We will be holding a limited amount of group fitness classes in Studio 3.

You will be required to sign up the day prior for your spot.  When you sign up for class, you agree to either attend or remove yourself from class within 2 hours of the class start time. Any member who no shows will be automatically charged a $10 fee. This is non negotiable since we now have to limit the class size and members won't be around to jump in.

Yoga Classes: There will be no hands on assists and club props will not be used in class. You are more than welcome to bring your own props from home.  We encourage that you bring your own mat for both yoga and pilates.  Please be aware that bare feet will not be allowed in class.

  • As we increase the number of classes, any and all equipment will be disinfected between classes. All equipment will be set up for you.
  • We ask for your patience as we rebuild our club after a long shut down.
  • For phase 3, please think of Fitness Unlimited as a large boutique fitness club. Like all boutique clubs, you will be required to register for each workout you do. Your classes will be smaller and more intimate.

Yes! There are two ways you can take advantage of our Virtual Membership

  • It will be an added feature with your membership. Anyone who pays full dues or has a valid prepaid membership will receive a password that will allow you to view our video library.
  • We will sell a virtual membership only for $30 per month. This will include:
    • Our On Demand Video Library
    • Live Streamed Classes from the studio
    • It will not include outdoor classes

We have marked spots in our Studio for social distancing.   Our team will disinfect all equipment after each class.

Studio 3 has been set up with social distancing boxes. We currently can allow 14 members plus the instructor. We ask each member to stay in her designated workout area during each class.

To ensure appropriate space, all members must register for classes in advance through our web site or app.

EFFECTIVE 7/10/2020

Sign Up Procedures

  • 1 Day Prior: You may call during business hours or sign up online through the Member Portal, for any class occurring the next day.
  • If calling you must speak directly with an employee (617-698-0260). Voice mail and/or email messages will not be accepted.
  • For the time being we ask that you only sign up for one class per day.
  • You may only sign yourself up for class. You must be an active paying member.
  • If you are signed up, you will receive an email. If you don’t receive an email, chances are you were not enrolled in class.

Outdoor Classes

  • Please Check-In for your class through the Member Service Desk or with your instructor.
  • If your class uses weights or other props, please pick up at the gym prior to class. We ask that you return all props to the club after class.
  • Whenever possible, we recommend bringing your own weights or mat.
  • All outdoor classes are weather permitting. If a class is going to be cancelled we will let you know. If the instructor feels comfortable teaching indoors, it may be moved indoors and you will have the choice to cancel or come indoors.

Indoor Classes

  • Check-In ten minutes prior to class through the Member Service Desk. Make sure you are checked off before heading to the studio. If you are late to class, your spot may be given away if someone from the wait list is here. Please do not arrive earlier than ten minutes ahead for class. At this time, congregating is not permitted.
  • Masks are mandatory and will need to be worn over the mouth and nose throughout the class.

Cancellation Policy

  • We require a minimum of a 2-hour notice to cancel. We now need more time to fill the spot because we no longer have members waiting at the club to see if a spot is available. You will be charged a $10 late cancellation fee if you cancel within the 2 hour window.
  • To cancel, you must either call and speak directly to a staff member or remove yourself online. An email or voicemail to a staff person will not be accepted.
  • If you no show for a class you will be charged a $10 fee.

Waitlist Policy

  • Please check your emails often to see if you get into class. We will add you as the spots become available. Within the two hours, we will call you.
  • Please check to make sure we have your most up to date contact information on file.
  • By signing up for the waitlist you are committing to the class if you get in unless it is within the 2 hour mark.

Our cancellation policy will be strictly enforced.

How to set up your Online Member Portal account: 

  • Go to www.fitnessunlimited.com and hit Member Portal – follow instructions. Members without an existing login may easily create one using the email address associated with your Fitness Unlimited account. If you forget your password, you can use the "forgot password" option on the login page. If you make too many attempts to login unsuccessfully, your account will be locked for 30 minutes.

To register for a class:

  • From your dashboard, click on "Appointments" and select "Classes".
  • You will then see the list of classes and can click "Enroll Now!" to enroll into a particular class. You may also filter class type (ie. cycling or barre) using the drop down menu on the left. Once the class pops up, hit the button that says “ENROLL WITH 1 CLICK”. Do not do anything else. It takes 15-20 seconds to process. Once you are entered, it will say, YOU HAVE BEEN SUCCESSFULLY ENROLLED IN THIS CLASS. You are done. Just exit out or feel free to click on “My Account”, “Account Summary” to view your calendar. If you are not in the calendar or do not receive an automatic email, you are not in class.
  • To view classes that are currently full, you must uncheck "Hide classes that are currently full" under the menu on the left side of the screen.
  • Wait list: If you join the wait list, you must enter the “Last Date you wish to Enroll” into the class. Please select the day after the class is to be held. If you don’t change this date, you will automatically be taken off the waitlist the morning of the class. We will enter you up to 30 minutes prior to class. Check your email often to see if you got in.

To cancel out of a class that does not require payment:

  • Return to your dashboard by clicking "My Account" and choose "Account Summary". Here you will find your calendar. Simply click on the class in which you would like to cancel and click "cancel booking". Always remember to confirm by clicking "yes" when prompted.

Other Portal Functions:
When you login, your Account Summary (or dashboard) will appear...

  • Transaction History: see/print your billing/purchase history for health insurance reimbursement
  • Recent Visits: see/print your attendance (usage) record
  • Unused Packages: lists any packages with available sessions remaining
  • Calendar: will show any appointments scheduled at the club
  • Edit Profile: update/change login information
  • Edit Billing: you can make changes to your billing account information at any time (shows up at the very bottom on the left)

Please note: Fitness Unlimited bills monthly members on the 5th of each month. On the portal it may show that your bill date is the 1st of the month but that is just for inputting purposes on our end.

Membership Billing

Fitness Unlimited has billed for July on a prorated basis for the month.  All memberships now include the Virtual Membership, Outdoor and Indoor Group Fitness Classes, and Open Gym - cardio and weight rooms.

As a small business, we need your support more than ever right now. Even if you are not ready to come back, please consider keeping your membership active and taking part in our virtual membership featuring your favorite instructors.

Prepaid One Year Memberships will reactivate the day we open; we will add on the number of days we were closed to the end of your current contract end date.  Your membership will now include the Virtual Membership, Outdoor and Indoor Group Fitness Classes and Open Gym - cardio and weight rooms.

 

We are currently open and can't wait to see you.